When “Customer Satisfaction” actually means something to a Retailer

UK Retailer, Clove Technology, confirmed yesterday that they will not be selling the ASUS Transformer Prime due to a number of faults found in the tablet. While they haven’t actually specified what those faults are, we can assume that it had something to do with WiFi and GPS problems which have (and still are) been plaguing users everywhere.

However we have been able to obtain some stock sooner than expected; but because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders.

We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit.

We have therefore taken the decision until further notice stop selling the ASUS Transformer Prime.

We have decided to cancel ALL orders (if you have one with us). No payment has been taken from your card. If in time we feel that the situation has changed and we are happy to sell the Prime, we will email you to let you know that we are once again accepting orders.

*Slow Claps*

It’s actually shameful how many retailers across the world have released the device (or are planning to) while fully knowing of the underlying faults in the Android Tablet. So, I have to commend Clove here for putting customer satisfaction first — instead of choosing to make tens of thousands of pounds off of a defective product.


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